Who We Are
BraidsnCo is a hair braiding salon based at 35 Cheapside, Bradford, BD1 4HR. We are the data controller responsible for your personal information.
Contact us at: Heatherpoakwa1@gmail.com or 07917622668
Information We Collect
We collect the following types of personal information:
- Name, email address and phone number when you book or contact us
- Payment information processed securely through Stripe (we never store card details)
- Appointment history and service preferences
- Communications you send us by email, phone or contact form
- Technical data such as IP address and browser type when you visit our website
How We Use Your Information
- Process and confirm your bookings
- Send appointment reminders via email and SMS
- Process payments securely through Stripe
- Respond to your enquiries and provide customer service
- Send you marketing communications (only with your consent)
- Improve our website and services
- Comply with our legal obligations
Legal Basis for Processing
- Contract performance — to fulfil your booking
- Legitimate interests — to run and improve our business
- Consent — for marketing communications
- Legal obligation — where required by law
Data Sharing
We share your data with trusted third parties only where necessary:
- Stripe — for secure payment processing
- Twilio — for SMS appointment reminders
- Cloudinary — for image storage
- Email service providers — to send booking confirmations
We never sell your personal data to third parties.
Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for 7 years for tax purposes. Marketing consent records are retained until you withdraw consent.
Your Rights
Under UK GDPR you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at Heatherpoakwa1@gmail.com.
Cookies
We use cookies to improve your website experience. Please see our Cookie Policy for full details.
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. All payment data is handled by Stripe and subject to PCI DSS compliance.
Contact & Complaints
If you have concerns about how we handle your data, contact us at Heatherpoakwa1@gmail.com.
You also have the right to lodge a complaint with the ICO at ico.org.uk.